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T&Cs, Privacy Notice, Accreditation, Links and Cookie Policy

Terms and Conditions

T&C’s & Privacy

Products and Privacy Notice

  • We make every effort to describe every product for sale on this website in as much detail as possible.
  • All prices quoted include V.A.T. (at the current rate of 20%).

Delivery

  • All orders above £35.00 are delivered free of charge within Mainland UK. Orders below £35.00 are subject to a charge of £6.25
  • Order by 2pm Monday – Friday for same day dispatch for in stock items.
  • Postage rate to Northern Ireland or Scottish Highlands is £15.00 per parcel, please contact us to confirm shipping rate.
  • Orders are sent out via our Courier, DPD in some areas of the country parcels may need to be signed for.
  • We normally ship on the day your order is placed, provided it is received before 10 am, Monday through to Friday.
  • For locations outside Mainland UK, please add to the basket the item you wish to order, proceed to the view basket section of the website, where you’ll be able to use our shipping cost calculator.
  • DPD will email or text (providing you provide us with your email address and mobile phone number) with a 1 hour delivery shot on your day of delivery.
  • If your not able to amend your delivery date or have any trouble, please give us a call and we will be able to assist you.

Payment

  • Kusuri are fully PCI DSS compliant.
  • Payments are taken safely and securely via Worldpay.
  • All prices shown are in GBP Pounds Sterling.

Discrepancies/Damages/Returns

  • Damages and discrepancies must be notified to the office within 24 hours of receipt. Once delivery has been made, please open all boxes to ensure that there are no damages products and no discrepancies.
  • If you are not completely satisfied with the products which you receive, they may be returned within 14 days for a full refund of the purchase price (not including any carriage charges). The product(s) must be returned in their original packaging and unopened.
  • It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Complaints

  • Any complaints received will be answered within 7 days.

Payment

  • Payment methods accepted are MasterCard, Visa, Electron, UK Maestro, Solo and Debit Cards.
  • Unfortunately we are unable to accept American Express.
Privacy Notice

Privacy Notice

Kusuri Products Limited (“Kusuri”) are committed to complying with the General Data Protection Regulation and the Data Protection Act 25th May 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

  • how and why Kusuri collect information from you;
  • who we share your information with, why and on what basis;and
  • what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Kusuri will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Kusuri determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to: Kusuri Products Limited, Unit 12 Wentworth Road, Healthfield Industrial Estate, Newton Abbot, Devon, TQ12 6TL. or via sales@nullkusuri.co.uk quoting Security and Privacy Enquiry in the Subject line.

  • At Kusuri Products Limited, we believe in the importance of protecting your privacy. In accordance with the Data Protection Act 1998, we will only use the information you provide us with to process your order and to forward you details of any future offers. You may advise us at any time, should you not wish to receive any marketing information from us in the future.
  • Any sensitive financial details that you provide us with, will be destroyed once payment is collected.
  • We will only use the information you provide us with in assocition with DPD our courier. If you do not want us to provide DPD with your details, please email us after placing your order – sales@nullkusuri.co.uk.
  • We will not provide or trade, any information about you to any third parties.
  • By submitting your information, you consent to the use of that information as set out in this Privacy Statement.

This privacy notice was last updated on 24th May 2018.

Accreditation

Veterinary Medicines Directorate

Small Animals Manufacturer Authorisation (Schedule 6 – Exemptions for Small Pet Animals). Authorisation Number: SAM0002 Including “certificate of GMP (Good Manufacturing Practice) compliance of a manufacturer.”

HomeOffice Drug Precursors Licence

License Number: M5:372500

Control of Pesticides Regulations

Kusuri Powder Gold  HSE  9777
Kusuri Liquid Gold  HSE  9760

Trading Standards Feed Business Manufacturing

Registration Number: GB071E4612 Animal Feed (Hygiene, Sampling etc. and Enforcement (England) regulations 2015).

Payment Card Industry PCI-DSS

Kusuri Products Limited are fully PCI-DSS Compliant.

Koi Related Links

Welcome to our Koi clubs and Koi keepers societies links list.. We would like to add as many Koi clubs and societies as possible to this page, to aid Koi keepers in finding assistance when they are having health problems with their fish. Please e-mail us with your Koi club details and we will be very happy to add them to this page.

 

 

 

Cookie Policy

 

Cookie Policy for Kusuri Products

This is the Cookie Policy for Kusuri Products, accessible from www.kusuri.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.